Soin, Sarv Singh.
Total quality essentials : using quality tools and systems to improve and manage your business / Sarv Singh Soin. - 2nd ed. - New York : McGraw-Hill, 1999. - xiii, 362 p. : ill. ; 24 cm.
Updated ed. of: Total quality control essentials. 1992.
Includes bibliographical references (p. ) and index.
0070595518
98037083
Total quality management.
Quality control.
Consumer satisfaction.
HD62.15 / .S633 1999
658.4/013
Total quality essentials : using quality tools and systems to improve and manage your business / Sarv Singh Soin. - 2nd ed. - New York : McGraw-Hill, 1999. - xiii, 362 p. : ill. ; 24 cm.
Updated ed. of: Total quality control essentials. 1992.
Includes bibliographical references (p. ) and index.
0070595518
98037083
Total quality management.
Quality control.
Consumer satisfaction.
HD62.15 / .S633 1999
658.4/013
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