Crucial confrontations : Tools for resolving broken promises,violated expectations,and bad behavior / Kerry Patterson...[et al]
- New York : McGraw-Hill, 2005.
- xviii; 284p. : ill.; 23cm.
Includes index
0071446524
Communication in management
Interpersonal communication
Interpersonal confrontation
Interpersonal relations
Includes index
0071446524
Communication in management
Interpersonal communication
Interpersonal confrontation
Interpersonal relations
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