Clegg, Brian
The invisible customer : strategies foe successful customer service down the wire - UK : Kogan Page, 2000 - vii;216p. : ill.; 23cm.
Include index
074943144X
call centers--Customer services
Customer relations
Electric commerce
The invisible customer : strategies foe successful customer service down the wire - UK : Kogan Page, 2000 - vii;216p. : ill.; 23cm.
Include index
074943144X
call centers--Customer services
Customer relations
Electric commerce
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