Cook, sarah
Customer care excellence : how to create an effective customer focus / Sarah Cook - 4th.ed. - London : Kogan Page, 2002 - vi;248p. : ill.; 23cm
Includes index
0749437928
Customer relations
Customer services
Total quality management
Customer care excellence : how to create an effective customer focus / Sarah Cook - 4th.ed. - London : Kogan Page, 2002 - vi;248p. : ill.; 23cm
Includes index
0749437928
Customer relations
Customer services
Total quality management
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