Smith, Ian
Meeting customer needs / Ian Smith - 2nd.ed. - Oxford : Butterworth Heinemann, 1997. - ix,231p.: ill.; 24 cm.
0750633913
Customer services
Marketing
Meeting customer needs / Ian Smith - 2nd.ed. - Oxford : Butterworth Heinemann, 1997. - ix,231p.: ill.; 24 cm.
0750633913
Customer services
Marketing
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