Hope, Christine
Services operations management : strategy, design and delivery / Christine Hope and Alan Muhlemann - London : Prentice Hall, 1997 - viii; 352 p. : ill.; 25 cm.
Includes indexes
0131499157
Services industries--Management
Services operations management : strategy, design and delivery / Christine Hope and Alan Muhlemann - London : Prentice Hall, 1997 - viii; 352 p. : ill.; 25 cm.
Includes indexes
0131499157
Services industries--Management
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