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Service operations management : strategy, design, and delivery /

by Hope, Christine; Mühlemann, Alan.
Publisher: London ; New York : Prentice Hall, 1997Description: viii, 352 p. : ill. ; 24 cm.ISBN: 0131499157.Subject(s): Service industries -- Management
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Reference HD9980.5 H672 1997 (Browse shelf) Available
Open Shelf HD9980.5 H672 1997 (Browse shelf) Available
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HD9720.Z21 1999 Proses pembuatan jilid I / HD9980.5 .B38 1999 Managing services marketing : HD9980.5 .B38 1999 Managing services marketing : HD9980.5 H672 1997 Service operations management : HD9980.5 K87 1998 Services marketing / HD9980.5 K87 1998 Services marketing / HD9980.5.M388 1996 Marketing planning for services /

Includes bibliographical references and index.

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