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Winning the service game /

by Schneider, Benjamin; Bowen, David Earl.
Publisher: Boston, Mass. : Harvard Business School Press, c1995Description: xi, 295 p. : ill. ; 25 cm.ISBN: 0875845703 (alk. paper).Subject(s): Customer services -- Management | Employees -- Training of | Incentives in industry
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Location Call number Status Date due
Reference HF5415.5 S36 1995 (Browse shelf) Available
Open Shelf HF5415.5 S36 1995 (Browse shelf) Available
Open Shelf HF5415.5 S36 1995 (Browse shelf) Available
Open Shelf HF5415.5 S36 1995 (Browse shelf) Available
Open Shelf HF5415.5 S36 1995 (Browse shelf) Available
Open Shelf HF5415.5 S36 1995 (Browse shelf) Available

Includes bibliographical references (p. 261-283) and index.

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