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Crucial conversations: tools for talking when stakes are high /

by Patterson, Kerry.
Publisher: New York : McGraw-Hill Companies, 2002Description: xv;240p.; 23cm.ISBN: 0071401946 .Subject(s): International communication | Interpersonal relations
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Location Call number Status Date due
Open Shelf BF637 C78 2002 (Browse shelf) Available

Includes bibliographical references and index

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