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Total quality management : the route to improving performance
by Oakland, John S.
Edition: 2nd ed. Publisher: Oxford : Butterworth-Heinemann, 1989Availability: Copies available for loan: [TS156.024.O11 1989 ] (5).
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Operations management : Multimedia version
by Russell, Roberta S;
Taylor, Bernard W.
Edition: 4th.ed. Publisher: Upper Saddle River,New Jersey : Prentice Hall, 2003Availability: Copies available for reference: [TS155 R753 2002 ] (2 ).
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What is design for six sigma?
by Cavanagh, Roland R;
Neuman, Robert P;
Pande, Peter S.
Publisher: New York : The McGraw-Hill Companies, 2005Availability: Copies available for loan: [TS156 C38 2005 ] (1).
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What is six sigma process management?
by Hayler, Rowland;
Nichols, Michael.
Publisher: New York : McGraw-Hill Companies, 2005Availability: Copies available for loan: [TS156.8 H39 2005 ] (1).
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Leading six sigma : a step-by-step guide based on experience with GE and other six sigma companies
by Snee, Ronald D;
Hoerl, Roger W.
Publisher: Upper Saddle River, NJ : Prentice Hall, 2003Availability: Copies available for loan: [TS156 S64 2003 ] (2).
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Production and operations management : focusing on quality and competitiveness
by Russell, Roberta S;
Taylor, Bernard W.
Publisher: New Jersey : Prentice Hall, 1995Availability: Copies available for loan: [TS155 .R755 1995] (3).
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Design and management of service processes : keeping customers for life
by Rohit Ramaswamy.
Publisher: Reading, Massachusetts : Addison-Wesley, c1996Availability: Copies available for loan: [HF5415.5.R35 1996 ] (2).
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