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41. |
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QS-9000 quality systems handbook
by Hoyle, David.
Publisher: Newton, Massachusetts : Butterworth-Heinemann, c1997Availability: Copies available for loan: [TL278.H68 1997 ] (6).
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42. |
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Engineering methods for robust product design : using Taguchi methods in technology and product development
by Fowlkes, William Y;
Creveling, Cylde M.
Publisher: Readings, Massachusetts : Addison-Wesley Publishing, c1995Availability: Copies available for loan: [TS156.F68 1995 ] (2).
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43. |
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Introduction to total quality : quality management for production, processing, and services
by Goetsch, David L;
Davis, Stanley B.
Publisher: Upper Saddle River, New Jersey : Prentice-Hall, c1997Availability: Copies available for loan: [HD62.15.G64 1997 ] (7).
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44. |
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Taguchi techniques for quality engineering : loss function, orthogonal experiments, parameter and tolerance design
by Ross, Philip J.
Edition: 2nd. ed. Publisher: New York : McGraw-Hill, c1996Availability: Copies available for loan: [TS156.R67 1996 ] (5).
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45. |
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Statistical process control in automated manufacturing
by Hubele, Norma Faris;
Keats, J. Bert.
Publisher: New York : Marcel Dekker, c1989Availability: Copies available for loan: [TS156.S757 1989 ] (4).
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46. |
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Statistical process control and quality improvement
by Smith, Gerald M.
Edition: 3rd. ed. Publisher: Upper Saddle River, New Jersey : Prentice Hall, 1998Availability: Copies available for loan: [TS156.8.S618 1998 ] (5).
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47. |
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Pengurusan berkualiti dalam perhidmatan
by Chek Mat.
Publisher: Kuala Lumpur : Utusan Publications & Distributors, 1996Availability: Copies available for loan: [HD62.15.C515 1996 ] (7).
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48. |
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The benchmaking book
by Spendolini, Michael J.
Publisher: New York : American Management Association, c1992Availability: Copies available for loan: [HD62.15.S65 1992 ] (5).
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49. |
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Design for six sigma
by Chowdhury, Subir.
Publisher: London : Pearson Education Limited, 2003Availability: Copies available for loan: [TS156 C532 2003 ] (1).
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50. |
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What is design for six sigma?
by Cavanagh, Roland R;
Neuman, Robert P;
Pande, Peter S.
Publisher: New York : The McGraw-Hill Companies, 2005Availability: Copies available for loan: [TS156 C38 2005 ] (1).
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51. |
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What is six sigma process management?
by Hayler, Rowland;
Nichols, Michael.
Publisher: New York : McGraw-Hill Companies, 2005Availability: Copies available for loan: [TS156.8 H39 2005 ] (1).
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52. |
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Leading six sigma : a step-by-step guide based on experience with GE and other six sigma companies
by Snee, Ronald D;
Hoerl, Roger W.
Publisher: Upper Saddle River, NJ : Prentice Hall, 2003Availability: Copies available for loan: [TS156 S64 2003 ] (2).
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53. |
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Quality control
by Besterfield, Dale H.
Edition: 7th.ed. Publisher: Upper Saddle River,New Jersey : Pearson Education,Inc, 2004Availability: Copies available for loan: [TS156 B47 2004 ] (1).
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54. |
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Perkhidmatan awam menuju era baruPublisher: Kuala Lumpur : Institut Tadbiran Awam Negara(INTAN), 1996Availability: Copies available for loan: [JQ716 P447 1996 ] (2).
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55. |
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Customer care excellence : how to create an effective customer focus
by Cook, sarah.
Edition: 4th.ed. Publisher: London : Kogan Page, 2002Availability: Copies available for loan: [HF5415.5 C6635 2002 ] (1).
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56. |
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Quality and performance excellence : management, organization and strategy
by Evans, James R.
Edition: 5th.ed. Publisher: USA : Thomson South western, 2008Availability: Copies available for loan: [HD62.15 D4 2008 ] (3).
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57. |
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Six Sigma statistics with excel and minitab
by Bass, Issa.
Publisher: New York : McGraw-Hill, 2007Availability: Copies available for loan: [TS156 B432 2007 ] (2).
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58. |
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Managing indoor air quality
by Burroughs, H. E;
Hansen, Shirley J.
Edition: 4th ed. Publisher: Lilburn : The Fairmont Press, 2008Availability: Copies available for loan: [TD883.1 H36 2008 ] (1).
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59. |
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Lean six sigma for supply chain management : the 10-step solution process
by MArtin, James W.
Publisher: New York : McGraw-Hill, 2007Availability: Copies available for loan: [HD38.5 M374 2007 ] (2).
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60. |
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Improving testing : applying process tools and techniques to assure qualityPublisher: New York : Lawrence Erlbaum Associates, 2008Availability: Copies available for loan: [HD9999.T452 I34 2008 ] (2).
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