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81. |
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Design and management of service processes : keeping customers for life
by Rohit Ramaswamy.
Publisher: Reading, Massachusetts : Addison-Wesley, c1996Availability: Copies available for loan: [HF5415.5.R35 1996 ] (2).
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82. |
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Achieving quality through continual improvement
by Burrill, Claude W;
Ledolter, Johannes.
Publisher: New York : John Wiley, c1999Availability: Copies available for loan: [HD62.15 .B866 1999] (4).
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83. |
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Cases in total quality management
by Oakland, John S;
Porter, Leslie J.
Publisher: Oxford : Butterworth-Heinemann, 1994Availability: Copies available for loan: [HD62.15.O17 1994 ] (5).
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84. |
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Taguchi methods : a hands-on approach
by Peace, Glen Stuart.
Publisher: Reading,Massachusetts : Addison-Wesley Publishing Company, 1993Availability: Copies available for loan: [TS156.P33 1993 ] (1).
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85. |
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Physical testing and quality control : a critical aprreciation of recent developments
by Slater, K;
Harrison, P W.
Publisher: Manchester, United Kingdom : The Textile Institute, 1993Availability: Copies available for loan: [TS156.S631 1993 ] (1). Copies available for reference: [TS156.S631 1993] (1 ).
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86. |
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SPC methods for quality improvement
by Quesenberry, Charles P.
Publisher: New York : John Wiley & Sons., 1997Availability: Copies available for loan: [TS156.8 .Q47 1997] (5).
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87. |
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TQM America : how America's most successful companies profit from total quality management
by Anschutz, Eric E.
Publisher: Kuala Lumpur : Synergy Books International, 1996Availability: Copies available for loan: [HD62.15 A57 1996 ] (5).
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88. |
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Total quality management
by Besterfield, Dale H.
Edition: 2nd.ed. Publisher: Upper Saddle River,NJ : Prentice Hall, 1992Availability: Copies available for loan: [HD62.75.T6792 1992 ] (3).
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89. |
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Quality management systems : assessment to ISO 9000 : 1994 series
by Lim Teow Ek;
Niew Bock Cheng.
Publisher: Singapore;New York : Prentice Hall, 1995Availability: Copies available for loan: [TS156.6 O347.L732 1995 ] (3).
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90. |
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Applying TQM to product design and development
by Moss, Marvin A.
Publisher: New York : Marcel Dekker, c1996Availability: Copies available for loan: [TS171.4 .M72 1996] (5).
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91. |
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Quality management in the clothing and textile industries
by Chutter, A.J.
Publisher: Manchester : Textile Institute, 2002Availability: Copies available for reference: [TT497.C564 2002] (1 ).
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92. |
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Computer integrated manufacturing and total quality management : a critical appreciation of recent developments
by Sigmon, D.M;
Grady, P.L;
Winchester, S.C;
Layton, J.M.
Publisher: Manchester : Textile Institute, 1998Availability: Copies available for reference: [TS155.6.S574 1998 ] (1 ).
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93. |
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World environmental Databook
by -- Euromonitor International Edition: 2nd ed.Publisher: London : Euromonitor International, 2008Availability: Copies available for reference: [GE140.W68 2008 ] (1 ).
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94. |
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Integrating productivity and quality management
by Edosomwan, Johnson Aimie.
Edition: 2nd ed., rev. and expanded.Publisher: New York : M. Dekker, c1995Online Access: Publisher description Availability: Copies available for loan: [HD56 E28 1995] (5).
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95. |
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Process redesign : the implementation guide for managers
by Tenner, Arthur R;
DeToro, Irving J.
Publisher: Reading, Mass. : Addison-Wesley Pub., c1997Availability: Copies available for loan: [HD58.87 T45 1997] (4).
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96. |
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Total quality management : three steps to continuous improvement
by Tenner, Arthur R;
DeToro, Irving J.
Publisher: Reading, Mass. : Addison-Wesley, c1992Availability: Copies available for loan: [HD62.15 .T46 1992] (3).
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97. |
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Total quality essentials : using quality tools and systems to improve and manage your business
by Soin, Sarv Singh;
Soin, Sarv Singh.
Edition: 2nd ed.Publisher: New York : McGraw-Hill, 1999Online Access: Table of contents Availability: Copies available for loan: [HD62.15 .S633 1999] (3).
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98. |
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Code of practice on indoor air quality [electronic resource]
by -- MalaysiaJabatan Keselamatan dan Kesihatan Pekerjaan Publisher: Putrajaya : Department of Occupational Safety and Health, 2005Online Access: Available online Availability: Copies available for loan: (1).
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99. |
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Programme standards : computing = Standard program : komputeran
by -- Agensi Kelayakan Malaysia Publisher: Petaling Jaya,Selangor : Agensi Kelayakan Malaysia, 2010Online Access: Versi atas talian Availability: Copies available for reference: [QA75.5 A265 2010] (2 ).
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100. |
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Kod amalan akreditasi program
by -- Agensi Kelayakan Malaysia Publisher: Petaling Jaya, Selangor : Agensi Kelayakan Malaysia, 2010Online Access: Versi atas talian Availability: Copies available for reference: [LB2325.A265 2010] (2 ).
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