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1. Book Super service : seven keys to delivering great service

by Gee, Jeff.

Publisher: New York : McGraw-Hill, 1999Availability: Copies available for loan: [HF5415.5.G44 1999 ] (1). Actions: Add to cart
2. Book Meeting customer needs

by Smith, Ian.

Edition: 2nd.ed. Publisher: Oxford : Butterworth Heinemann, 1997Availability: Copies available for loan: [HF5415.S634 1997 ] (5). Actions: Add to cart
3. Book The future of competition : co-creating unique value with customers

by Prahalad, C. K; Ramaswamy, Venkat.

Publisher: Boston : Harvard Business Scholl Press, 2004Availability: Copies available for loan: [HD41 P73 2004 ] (1). Actions: Add to cart
4. Book The invisible customer : strategies foe successful customer service down the wire

by Clegg, Brian.

Publisher: UK : Kogan Page, 2000Availability: Copies available for loan: [HD53 C53 2000 ] (1). Actions: Add to cart
5. Book Customer care excellence : how to create an effective customer focus

by Cook, sarah.

Edition: 4th.ed. Publisher: London : Kogan Page, 2002Availability: Copies available for loan: [HF5415.5 C6635 2002 ] (1). Actions: Add to cart
6. Book Services marketing : Australia and New Zealand

by Lovelock, Christopher H; Patterson, Paul G; Walker, Rhett H.

Publisher: Upper Saddle River,NJ : Prentice Hall, 1998Availability: Copies available for loan: [HF5415.122.L68 1998 ] (3). Actions: Add to cart
7. Book The customer challenge : the inside story of a remarkable transformation in customer service

by Johnson, Tom; Jakeman, Mark.

Publisher: London : Financial Times Management, 1997Availability: Copies available for loan: [HF5415.J65 1997 ] (5). Actions: Add to cart
8. Book Design and management of service processes : keeping customers for life

by Rohit Ramaswamy.

Publisher: Reading, Massachusetts : Addison-Wesley, c1996Availability: Copies available for loan: [HF5415.5.R35 1996 ] (2). Actions: Add to cart
9. Book What the customer wants : Just ask-english

Publisher: Kuala Lumpur : Specialist Management Resources, Availability: Copies available for loan: [HF5415.5 W551 ] (1). Actions: Add to cart
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10. Book The innovator's dilemma : when new technologies cause great firms to fail

by Christensen, Clayton M.

Publisher: Boston, Mass. : Harvard Business School Press, c1997Availability: Copies available for loan: [HD53 C49 1997] (3). Actions: Add to cart
11. Book Services marketing

by Kurtz, David L; Clow, Kenneth E.

Publisher: New York, NY : J. Wiley & Sons, c1998Online Access: Contributor biographical information | Publisher description | Table of Contents Availability: Copies available for loan: [HD9980.5 K87 1998] (3). Actions: Add to cart
12. Book Winning the service game

by Schneider, Benjamin; Bowen, David Earl.

Publisher: Boston, Mass. : Harvard Business School Press, c1995Availability: Copies available for loan: [HF5415.5 S36 1995] (6). Actions: Add to cart
13. Book Truth, lies, and advertising : the art of account planning

by Steel, Jon.

Publisher: New York : Wiley, c1998Online Access: Contributor biographical information | Publisher description | Table of Contents Availability: Copies available for loan: [HF5837 .S73 1998] (2), [HF5837.S73 1998 ] (1). Actions: Add to cart
14. Book Supply chain management : strategy, planning, and operation

by Chopra, Sunil; Meindl, Peter.

Edition: 4th ed.Publisher: Boston : Prentice Hall, 2010Availability: Copies available for reference: [HF5415.13.C533 2010] (1 ). Actions: Add to cart
15. Book The evolution of integrated marketing communications : the customer-driven marketplace

by Schultz, Don E; Patti, Charles H; Kitchen, Philip J.

Availability: Copies available for loan: [HF5415.123 .E96 2011] (1). Actions: Add to cart
16. Project Paper Mengkaji tahap kepuasan pengguna yang mengunjungi Perpustakaan Awam Jusco, Bandar Perda

by Siti Aishah Jais; Anisah Ahmad; Mohd Shukry Bodarudin; Siti Syazwani Ahamad Rasdi.

Online Access: Click here to access online Availability: Copies available for reference: (1 ). Actions: Add to cart
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17. Project Paper Mengkaji tahap kepuasan pelanggan yang menggunakan perkhidmatan perniagaan refleksologi yang ditawarkan oleh golongan Orang Kurang Upaya(OKU) di Kuala Lumpur

by Nazirah Mohamad Isa; Norhashimah Hashim; Amirul Effendi Ahmad.

Online Access: Click here to access online Availability: Copies available for reference: (1 ). Actions: Add to cart
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18. Project Paper Mengkaji kepuasan pelanggan terhadap produk herbagus

by Sukmawati Suwatso; Syahirah Atikah Dahlan; Nur Emilia Noor Rimi; Zahidah Abd Aziz.

Availability: Copies available for reference: (1 ). Actions: Add to cart
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19. Project Paper Mengkaji tahap kepuasan pengunjung terhadap perkhidmatan di Adamson Inn Hotel, Permatang Pauh, Pulau Pinang

by Rabiatul Zawiyah Bakhtiar; Norazira Mohd Zin; Nurulain Mohd Rozali; Mohd Farhan Mazni Mohammed Desa.

Availability: Copies available for reference: (1 ). Actions: Add to cart
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20. Project Paper Mengkaji tahap kepuasan pengunjung yang mengunjungi Resort Sungai Perak, Kuala Kangsar, Perak

by Khamsuria Azman; Noor Fazreen Nordin; Khairol Azly Shohaimy; Muhammad Nor Yusri Mohd Ghafar; Muhammad Hasbi Khalid.

Availability: Copies available for reference: (1 ). Actions: Add to cart
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