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1.
e-business intelligence : Turning information into knowledge into profit
by
Liautaud, Bernard; Mark Hammond.
Publisher:
New York : MvGraw-Hill, 2001
Availability:
Copies available for loan:
[HD38.7 L52 2000 ] (1).
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2.
The invisible customer : strategies foe successful customer service down the wire
by
Clegg, Brian.
Publisher:
UK : Kogan Page, 2000
Availability:
Copies available for loan:
[HD53 C53 2000 ] (1).
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Clegg, Brian
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Liautaud, Bernard
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Mark Hammond
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Business intelligenc...
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call centers
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Customer relations
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Electric commerce
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