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1. Book Quality restaurants service guaranteed : a training outline

by Scanlon, Nancy Loman.

Publisher: New York : John Wiley, 1998Availability: Copies available for loan: [TX911.3.Q34S33 1998 ] (3). Actions: Add to cart
2. Book Total quality management handbook

by Hradesky, John L.

Publisher: New York : McGraw Hill, 1995Availability: Copies available for loan: [TS156 H73 1995] (7). Copies available for reference: [TS156 H73 1995] (3 ).
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3. Book Pengurusan kualiti menyeluruh

by Oakland, John S; Mohamad Salmi Mohd Sohod.

Publisher: Kuala Lumpur : Dewan Bahasa dan Pustaka, 1996Availability: Copies available for loan: [HD62.15.O11 1996 ] (13). Actions: Add to cart
4. Book Electronic systems quality management handbook

by Ludwig-Becker, Marsha.

Publisher: New York : McGraw Hill, 1998Availability: Copies available for loan: [TK7836.E4656 1998 ] (5). Actions: Add to cart
5. Book Total quality management : text with cases

by Oakland, John S.

Edition: 2nd. ed. Publisher: Oxford : Butterworth-Heinemann, 2000Availability: Copies available for loan: [TS156.O24 2000 ] (8). Actions: Add to cart
6. Book Fundamentals of total quality management : process analysis and improvement

by Dahlgaard, Jens J; Kanji, Gopal K; Kristensen, Kai.

Publisher: London : Chapman & Hall, 1998Availability: Copies available for loan: [HD62.15.D33 1998 ] (1). Actions: Add to cart
7. Book Total quality mangement : strategies and techniques proven at today's most successful companies

by George, Stephen; Weimerskirch, Arnold.

Edition: 2nd.ed. Publisher: New York : John Wiley, c1998Availability: Copies available for loan: [HD62.15.G483 1998 ] (5). Actions: Add to cart
8. Book ISO 9000 : quality systems handbook

by Hoyle, David.

Edition: 2nd.ed. Publisher: Oxford : Butterworth Heinemann, 1994Availability: Copies available for loan: [TS156.H868 1994 ] (5). Actions: Add to cart
9. Book Sistem pengurusan kualiti MS ISO 9000 dalam pendidikan : konsep dan aplikasi di sekolah

by Rushami Zien Yusoff.

Publisher: Sintok : Universiti Utara Malaysia, 1999Availability: Copies available for loan: [LB2806.R952 1999 ] (3). Actions: Add to cart
10. Book Six Sigma:basic tools and techniques

by Summers, Donna C.S.

Publisher: Upper Saddle River,New Jersey : Pearson education,inc, 2007Availability: Copies available for loan: [HD62.15.S845 2007 ] (1). Actions: Add to cart
11. Book Total quality : Management,organization and strategy

by Dean, James W; Evans, James R.

Edition: 3rd.ed. Publisher: Ohio : Thomson, 2003Availability: Copies available for loan: [HD62.15 D42003 ] (2). Actions: Add to cart
12. Book Six sigma for project managers

by Neuendorf, Steve.

Publisher: Vienna,VA Management concepts, 2004Availability: Copies available for loan: [HD62.15 N48 2004 ] (1). Actions: Add to cart
13. Book Quality management : introduction to total quality management for production,processing and services

by Goetsch, David L; Davis, Stanley B.

Publisher: New Jersey : Prentice Hall, 2003Availability: Copies available for loan: [HD62.15 G64 2003 ] (1). Actions: Add to cart
14. Book with CD The management and control of quality

by Evans, James R; Lindsay, William M.

Edition: 6th. Ed. Publisher: Ohio : Thomson, 2005Availability: Copies available for loan: [TS156 E93 2005 ] (2). Copies available for reference: [TS156 E93 2005] (2 ).
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15. Book All about six sigma : the easy way to get started

by Brussee, Warren.

Publisher: New York : McGraw-Hill Companies, 2006Availability: Copies available for loan: [TS156 B775 2005 ] (1). Actions: Add to cart
16. Book Introduction to total quality : quality management for production, processing, and services

by Goetsch, David L; Davis, Stanley B.

Publisher: Upper Saddle River, New Jersey : Prentice-Hall, c1997Availability: Copies available for loan: [HD62.15.G64 1997 ] (7). Actions: Add to cart
17. Book Perkhidmatan awam menuju era baru

Publisher: Kuala Lumpur : Institut Tadbiran Awam Negara(INTAN), 1996Availability: Copies available for loan: [JQ716 P447 1996 ] (2). Actions: Add to cart
18. Book Customer care excellence : how to create an effective customer focus

by Cook, sarah.

Edition: 4th.ed. Publisher: London : Kogan Page, 2002Availability: Copies available for loan: [HF5415.5 C6635 2002 ] (1). Actions: Add to cart
19. Book Quality and performance excellence : management, organization and strategy

by Evans, James R.

Edition: 5th.ed. Publisher: USA : Thomson South western, 2008Availability: Copies available for loan: [HD62.15 D4 2008 ] (3). Actions: Add to cart
20. Book Total quality management : text and cases

by Janakiraman, B; Gopal, R. K.

Publisher: New Delhi : Prentice-Hall of India, 2007Availability: Copies available for loan: [HD62.15 J33 2007 ] (2). Actions: Add to cart
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