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Super service : seven keys to delivering great service
by Gee, Jeff.
Publisher: New York : McGraw-Hill, 1999Availability: Copies available for loan: [HF5415.5.G44 1999 ] (1).
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Meeting customer needs
by Smith, Ian.
Edition: 2nd.ed. Publisher: Oxford : Butterworth Heinemann, 1997Availability: Copies available for loan: [HF5415.S634 1997 ] (5).
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Services marketing : Australia and New Zealand
by Lovelock, Christopher H;
Patterson, Paul G;
Walker, Rhett H.
Publisher: Upper Saddle River,NJ : Prentice Hall, 1998Availability: Copies available for loan: [HF5415.122.L68 1998 ] (3).
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The customer challenge : the inside story of a remarkable transformation in customer service
by Johnson, Tom;
Jakeman, Mark.
Publisher: London : Financial Times Management, 1997Availability: Copies available for loan: [HF5415.J65 1997 ] (5).
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Design and management of service processes : keeping customers for life
by Rohit Ramaswamy.
Publisher: Reading, Massachusetts : Addison-Wesley, c1996Availability: Copies available for loan: [HF5415.5.R35 1996 ] (2).
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The innovator's dilemma : when new technologies cause great firms to fail
by Christensen, Clayton M.
Publisher: Boston, Mass. : Harvard Business School Press, c1997Availability: Copies available for loan: [HD53 C49 1997] (3).
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Services marketing
by Kurtz, David L;
Clow, Kenneth E.
Publisher: New York, NY : J. Wiley & Sons, c1998Online Access: Contributor biographical information | Publisher description | Table of Contents Availability: Copies available for loan: [HD9980.5 K87 1998] (3).
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Winning the service game
by Schneider, Benjamin;
Bowen, David Earl.
Publisher: Boston, Mass. : Harvard Business School Press, c1995Availability: Copies available for loan: [HF5415.5 S36 1995] (6).
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Truth, lies, and advertising : the art of account planning
by Steel, Jon.
Publisher: New York : Wiley, c1998Online Access: Contributor biographical information | Publisher description | Table of Contents Availability: Copies available for loan: [HF5837 .S73 1998] (2), [HF5837.S73 1998 ] (1).
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The evolution of integrated marketing communications : the customer-driven marketplace
by Schultz, Don E;
Patti, Charles H;
Kitchen, Philip J.
Availability: Copies available for loan: [HF5415.123 .E96 2011] (1).
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