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	1.	Management : meeting and exceeding customer expectation by Plunkett, Warren R; Attner, Raymond R. Edition: 6th. edition Publisher: Ohio : International Thomson Publishing, 1997Availability: Copies available for loan: [HD31 P55 1996] (3). Actions: Add to cart (remove)
	2.	Public speaking: an experiential approach by Ulloth, Dana. Publisher: Belmont ; CA : An international Thomson Publishing company, 1997Availability: Copies available for loan: [PN4121.U55 1997 ] (1). Actions: Add to cart (remove)