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Design and management of service processes : keeping customers for life
by Rohit Ramaswamy.
Publisher: Reading, Massachusetts : Addison-Wesley, c1996Availability: Copies available for loan: [HF5415.5.R35 1996 ] (2).
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Process redesign : the implementation guide for managers
by Tenner, Arthur R;
DeToro, Irving J.
Publisher: Reading, Mass. : Addison-Wesley Pub., c1997Availability: Copies available for loan: [HD58.87 T45 1997] (4).
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Four days with Dr. Deming : a strategy for modern methods of management
by Latzko, William J;
Deming, W. Edwards (William Edwards);
Saunders, David M.
Publisher: Reading, Mass. : Addison-Wesley Pub. Co., c1995Other title: Four days with Doctor Deming..Availability: Copies available for loan: [HD62.15 .L38 1995] (2).
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