| 000 | 00907nam a2200241 4500 | ||
|---|---|---|---|
| 001 | 0000005864 | ||
| 003 | PSP | ||
| 008 | 100521s1996####nyu###########001#0#eng## | ||
| 020 | _a0201633833 | ||
| 040 |
_aPSP _cPSP |
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| 090 |
_aHF5415.5 _bR35 1996 |
||
| 100 | 0 | _aRohit Ramaswamy | |
| 245 | 1 | 0 |
_aDesign and management of service processes : _bkeeping customers for life / _cRohit Ramaswamy |
| 260 |
_aReading, Massachusetts : _bAddison-Wesley, _cc1996 |
||
| 300 |
_a424 p. : _bill.; _c24 cm. |
||
| 490 | 0 | _aEngineering process improvement series | |
| 504 | _aIncludes bibliography and index | ||
| 650 | 0 |
_aCustomer services _xManagement |
|
| 650 | 0 | _aProduction planning | |
| 650 | 0 |
_aService industries _xQuality control |
|
| 942 |
_cBK _2lcc |
||
| 999 |
_c10864 _d10864 |
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| 952 |
_p0000004665 _40 _00 _6HF_05415_5_R35_1996 _933616 _bPSP _10 _oHF5415.5.R35 1996 _d2010-07-17 _70 _cOS _2lcc _yBK _aPSP |
||