| 000 | 01064cam a2200265 a 4500 | ||
|---|---|---|---|
| 001 | 4534512 | ||
| 005 | 20090330155601.0 | ||
| 008 | 081008s2009 sia g b 001 0 eng d | ||
| 020 | _a9781856175227 (pbk.) | ||
| 020 | _a1856175227 (pbk.) | ||
| 040 |
_aPSP _cPSP |
||
| 090 |
_aHF5415.5 _b.B988 2009 |
||
| 100 | 1 |
_aButtle, Francis. _9804 |
|
| 245 | 1 | 0 |
_aCustomer relationship management : _bconcepts and technologies / _cFrancis Buttle. |
| 250 | _a2nd ed. | ||
| 260 |
_aSingapore : _bButterworth-Heinemann, _c2009. |
||
| 300 |
_axix, 500 p. : _bill. ; _c25cm. |
||
| 500 | _aPrevious ed.: Amsterdam; London: Elsevier Butterworth-Heinemann, 2004. | ||
| 500 | _aIncludes index. | ||
| 504 | _aIncludes bibliographical references. | ||
| 650 | 0 |
_aCustomer relations _xManagement. _9805 |
|
| 942 |
_cBK _2lcc |
||
| 999 |
_c12006 _d12006 |
||
| 952 |
_p0000048588 _40 _00 _6HF_05415_5_B988_2009 _936285 _bPSP _10 _oHF5415.5 B988 2009 _d2010-04-02 _70 _cOS _2lcc _g188.50 _yBK _aPSP |
||
| 952 |
_p0000048589 _40 _00 _6HF_05415_5_B988_2009 _936286 _bPSP _10 _oHF5415.5 B988 2009 _d2010-04-02 _70 _cOS _2lcc _g188.50 _yBK _aPSP |
||