000			01453cam a2200265 a 4500
008			090420s2009 nyu 000 0 eng
020			_a9781416595489
040			_aPSP _cPSP
090	0	0	_aHM1106 _b.F438 2009
245	0	4	_aThe 5 essential people skills : _bhow to assert yourself, listen to others, and resolve conflicts / _cDale Carnegie Training.
246	3		_aFive essential people skills
250			_a1st Fireside trade paperback ed.
260			_aNew York : _bSimon & Schuster, _c2009.
300			_aviii, 240 p. ; _c22 cm.
500			_a"A Fireside book."
505	0		_aAn introduction to assertiveness -- The three-part assertion method -- Assertive rapport building -- Tactics for assertive rapport building -- Assertive curiosity -- Maximizing assertive curiosity in business -- From curiosity to understanding -- Etiquette: rules of the road for people skills -- Persuasion as a people skill -- Asking questions skillfully -- Assertive speaking -- Assertive listening -- Assertive ambition -- Maximizing results with assertive ambition -- Assertive conflict resolution -- Assertive conflict management and negotiation.
650		0	_aInterpersonal relations _93605
650		0	_aInterpersonal communication _92831
650		0	_aAssertiveness (Psychology) _91225
650		0	_aCommunication _92832
710	2		_aDale Carnegie Training (Firm) _91227
710	2		_aSimon and Schuster, inc. _91228
942			_cBK _2lcc
959			_aAHR
999			_c12108 _d12108