| 000 | 01424pam a2200325 a 4500 | ||
|---|---|---|---|
| 001 | 1181135 | ||
| 003 | PSP | ||
| 005 | 20040621205423.0 | ||
| 008 | 970606s1998 nyua b 001 0 eng | ||
| 010 | _a97025315 | ||
| 020 | _a0471180343 (cloth : alk. paper) | ||
| 040 |
_aPSP _cPSP |
||
| 050 | 0 | 0 |
_aHD9980.5 _bK87 1998 |
| 082 | 0 | 0 |
_a658.8 _221 |
| 100 | 1 |
_aKurtz, David L. _93476 |
|
| 245 | 1 | 0 |
_aServices marketing / _cDavid L. Kurtz, Kenneth E. Clow. |
| 260 |
_aNew York, NY : _bJ. Wiley & Sons, _cc1998. |
||
| 300 |
_axxii, 570 p. : _bill. ; _c25 cm. |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 |
_aService industries _xMarketing. _93477 |
|
| 650 | 0 |
_aCustomer services. _93478 |
|
| 700 | 1 |
_aClow, Kenneth E. _93479 |
|
| 856 | 4 | 2 |
_3Contributor biographical information _uhttp://www.loc.gov/catdir/bios/wiley044/97025315.html |
| 856 | 4 | 2 |
_3Publisher description _uhttp://www.loc.gov/catdir/description/wiley037/97025315.html |
| 856 | 4 |
_3Table of Contents _uhttp://www.loc.gov/catdir/toc/onix04/97025315.html |
|
| 942 |
_2lcc _cBK |
||
| 999 |
_c12652 _d12652 |
||
| 952 |
_p0000023329 _40 _00 _6HD_09980_5_K87_1998 _939331 _bPSP _10 _oHD9980.5 K87 1998 _d2010-11-09 _70 _cREF _2lcc _yBK _aPSP |
||
| 952 |
_p0000023330 _40 _00 _6HD_09980_5_K87_1998 _939332 _bPSP _10 _oHD9980.5 K87 1998 _d2010-11-09 _70 _cOS _2lcc _yBK _aPSP |
||
| 952 |
_p0000023331 _40 _00 _6HD_09980_5_K87_1998 _939333 _bPSP _10 _oHD9980.5 K87 1998 _d2010-11-09 _70 _cOS _2lcc _yBK _aPSP |
||