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| 008 | 991014s1999 xxu 00 eng | ||
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_a0471331678: _cUSD 29.90 |
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| 082 | 0 | 4 | _a658.812 |
| 100 | 1 |
_aHeil, Gary, _d1950- _94972 |
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| 245 | 1 | 0 |
_aOne size fits one : _bbuilding relationships one customer and one employee at a time / _cGary Heil, Tom Parker, Deborah C. Stephens |
| 250 | _a2nd ed. | ||
| 260 |
_aNew York : _bJohn Wiley & Sons, _c1999 |
||
| 300 |
_axiii, 321p. ; _c24cm |
||
| 500 | _aIncludes index | ||
| 650 | 0 |
_aConsumer satisfaction _93208 |
|
| 650 | 0 | _aCustomer relations | |
| 700 | 1 |
_aParker, Tom, _d1950- _94973 |
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| 700 | 1 |
_aStephens, Deborah C. _q(Deborah Collins) _92551 |
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| 700 | 1 |
_aParker,Tom _94974 |
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| 700 | 1 |
_aStephens,Deborah C. ( Deborah Collins ) _94975 |
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_aPNM _h658.812 _iHEI _kD |
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_aUPT _hHF 5415.335. _iH45 1999 |
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