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| 100 | 1 | _aOakland, John S. | |
| 245 | 1 | 0 |
_aTotal quality management : _btext with cases / _cJohn S. Oakland |
| 250 | _a2nd. ed. | ||
| 260 |
_aOxford : _bButterworth-Heinemann, _c2000. |
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| 300 |
_axii, 380 p.: _bill.; _c25 cm. |
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| 500 | _aIncludes index | ||
| 650 | 0 | _aTotal quality management | |
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