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020 _a0412570602
040 _aPSP
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090 _aHD62.15
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100 1 _aDahlgaard, Jens J.
245 1 0 _aFundamentals of total quality management :
_bprocess analysis and improvement /
_cJens J. Dahlgaard, Kai Kristensen and Gopal K. Kanji
260 _aLondon :
_bChapman & Hall,
_c1998.
300 _axi,372p.:
_bill.;
_c24 cm.
650 0 _aTotal quality management
700 1 _aKanji, Gopal K.
700 1 _aKristensen, Kai
942 _cBK
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952 _p0000018246
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_d2010-06-15
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