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| 090 | _aHM1121 C78 2005 | ||
| 245 | 1 | 0 |
_aCrucial confrontations : _bTools for resolving broken promises,violated expectations,and bad behavior / _cKerry Patterson...[et al] |
| 260 |
_aNew York : _bMcGraw-Hill, _c2005. |
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| 300 |
_axviii; 284p. : _bill.; _c23cm. |
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| 504 | _aIncludes index | ||
| 650 | 0 | _aCommunication in management | |
| 650 | 0 | _aInterpersonal communication | |
| 650 | 0 | _aInterpersonal confrontation | |
| 650 | 0 | _aInterpersonal relations | |
| 700 | 1 | _aPatterson, Kerry | |
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