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| 100 | 1 | _aFitzsimmons, James A. | |
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_aService management : _boperations, strategy, information technology / _cJames A. Fitzsimmons [and] Mona J. Fitzsimmons |
| 250 | _a5th.ed. | ||
| 260 |
_aBoston : _bMcGraw-Hill, _c2006 |
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| 504 | _aIncludes index and CD-ROM | ||
| 650 | 0 |
_aService industries _xmanagement |
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| 700 | 1 | _aFitzsimmons, Mona J. | |
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