Rohit Ramaswamy
Design and management of service processes : keeping customers for life / Rohit Ramaswamy - Reading, Massachusetts : Addison-Wesley, c1996 - 424 p. : ill.; 24 cm. - Engineering process improvement series .
Includes bibliography and index
0201633833
Customer services--Management
Production planning
Service industries--Quality control
Design and management of service processes : keeping customers for life / Rohit Ramaswamy - Reading, Massachusetts : Addison-Wesley, c1996 - 424 p. : ill.; 24 cm. - Engineering process improvement series .
Includes bibliography and index
0201633833
Customer services--Management
Production planning
Service industries--Quality control
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