000 -LEADER |
fixed length control field |
00907nam a2200241 4500 |
001 - CONTROL NUMBER |
control field |
0000005864 |
003 - CONTROL NUMBER IDENTIFIER |
control field |
PSP |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
fixed length control field |
100521s1996####nyu###########001#0#eng## |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
International Standard Book Number |
0201633833 |
040 ## - CATALOGING SOURCE |
Original cataloging agency |
PSP |
Transcribing agency |
PSP |
090 ## - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (OCLC) |
Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) |
HF5415.5 |
Local cutter number (OCLC) ; Book number/undivided call number, CALL (RLIN) |
R35 1996 |
100 0# - MAIN ENTRY--PERSONAL NAME |
Personal name |
Rohit Ramaswamy |
245 10 - TITLE STATEMENT |
Title |
Design and management of service processes : |
Remainder of title |
keeping customers for life / |
Statement of responsibility, etc |
Rohit Ramaswamy |
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
Place of publication, distribution, etc |
Reading, Massachusetts : |
Name of publisher, distributor, etc |
Addison-Wesley, |
Date of publication, distribution, etc |
c1996 |
300 ## - PHYSICAL DESCRIPTION |
Extent |
424 p. : |
Other physical details |
ill.; |
Dimensions |
24 cm. |
490 0# - SERIES STATEMENT |
Series statement |
Engineering process improvement series |
504 ## - BIBLIOGRAPHY, ETC. NOTE |
Bibliography, etc |
Includes bibliography and index |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name as entry element |
Customer services |
General subdivision |
Management |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name as entry element |
Production planning |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name as entry element |
Service industries |
General subdivision |
Quality control |
942 ## - ADDED ENTRY ELEMENTS (KOHA) |
Koha item type |
Book |
Source of classification or shelving scheme |
|