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Design and management of service processes : (Record no. 10864)

000 -LEADER
fixed length control field 00907nam a2200241 4500
001 - CONTROL NUMBER
control field 0000005864
003 - CONTROL NUMBER IDENTIFIER
control field PSP
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 100521s1996####nyu###########001#0#eng##
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0201633833
040 ## - CATALOGING SOURCE
Original cataloging agency PSP
Transcribing agency PSP
090 ## - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (OCLC)
Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) HF5415.5
Local cutter number (OCLC) ; Book number/undivided call number, CALL (RLIN) R35 1996
100 0# - MAIN ENTRY--PERSONAL NAME
Personal name Rohit Ramaswamy
245 10 - TITLE STATEMENT
Title Design and management of service processes :
Remainder of title keeping customers for life /
Statement of responsibility, etc Rohit Ramaswamy
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc Reading, Massachusetts :
Name of publisher, distributor, etc Addison-Wesley,
Date of publication, distribution, etc c1996
300 ## - PHYSICAL DESCRIPTION
Extent 424 p. :
Other physical details ill.;
Dimensions 24 cm.
490 0# - SERIES STATEMENT
Series statement Engineering process improvement series
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc Includes bibliography and index
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer services
General subdivision Management
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Production planning
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Service industries
General subdivision Quality control
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Book
Source of classification or shelving scheme
Holdings
Price effective from Permanent Location Date last seen Not for loan Date acquired Source of classification or shelving scheme Koha item type Barcode Damaged status Lost status Shelving location Withdrawn status Current Location Full call number
2010-07-17Perpustakaan Politeknik Seberang Perai2022-02-04 2010-07-17 Book0000004665  Open Shelf Perpustakaan Politeknik Seberang PeraiHF5415.5.R35 1996
2014-12-19Perpustakaan Politeknik Seberang Perai0000-00-00 2014-12-19 Book0000004666  Open Shelf Perpustakaan Politeknik Seberang PeraiHF5415.5.R35 1996
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