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Quality restaurants service guaranteed : a training outline
by Scanlon, Nancy Loman.
Publisher: New York : John Wiley, 1998Availability: Copies available for loan: [TX911.3.Q34S33 1998 ] (3).
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Total quality management handbook
by Hradesky, John L.
Publisher: New York : McGraw Hill, 1995Availability: Copies available for loan: [TS156 H73 1995] (7). Copies available for reference: [TS156 H73 1995] (3 ).
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Pengurusan kualiti menyeluruh
by Oakland, John S;
Mohamad Salmi Mohd Sohod.
Publisher: Kuala Lumpur : Dewan Bahasa dan Pustaka, 1996Availability: Copies available for loan: [HD62.15.O11 1996 ] (13).
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Electronic systems quality management handbook
by Ludwig-Becker, Marsha.
Publisher: New York : McGraw Hill, 1998Availability: Copies available for loan: [TK7836.E4656 1998 ] (5).
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Total quality management : text with cases
by Oakland, John S.
Edition: 2nd. ed. Publisher: Oxford : Butterworth-Heinemann, 2000Availability: Copies available for loan: [TS156.O24 2000 ] (8).
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Fundamentals of total quality management : process analysis and improvement
by Dahlgaard, Jens J;
Kanji, Gopal K;
Kristensen, Kai.
Publisher: London : Chapman & Hall, 1998Availability: Copies available for loan: [HD62.15.D33 1998 ] (1).
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Total quality mangement : strategies and techniques proven at today's most successful companies
by George, Stephen;
Weimerskirch, Arnold.
Edition: 2nd.ed. Publisher: New York : John Wiley, c1998Availability: Copies available for loan: [HD62.15.G483 1998 ] (5).
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ISO 9000 : quality systems handbook
by Hoyle, David.
Edition: 2nd.ed. Publisher: Oxford : Butterworth Heinemann, 1994Availability: Copies available for loan: [TS156.H868 1994 ] (5).
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Sistem pengurusan kualiti MS ISO 9000 dalam pendidikan : konsep dan aplikasi di sekolah
by Rushami Zien Yusoff.
Publisher: Sintok : Universiti Utara Malaysia, 1999Availability: Copies available for loan: [LB2806.R952 1999 ] (3).
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Six Sigma:basic tools and techniques
by Summers, Donna C.S.
Publisher: Upper Saddle River,New Jersey : Pearson education,inc, 2007Availability: Copies available for loan: [HD62.15.S845 2007 ] (1).
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Total quality : Management,organization and strategy
by Dean, James W;
Evans, James R.
Edition: 3rd.ed. Publisher: Ohio : Thomson, 2003Availability: Copies available for loan: [HD62.15 D42003 ] (2).
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Six sigma for project managers
by Neuendorf, Steve.
Publisher: Vienna,VA Management concepts, 2004Availability: Copies available for loan: [HD62.15 N48 2004 ] (1).
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Quality management : introduction to total quality management for production,processing and services
by Goetsch, David L;
Davis, Stanley B.
Publisher: New Jersey : Prentice Hall, 2003Availability: Copies available for loan: [HD62.15 G64 2003 ] (1).
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The management and control of quality
by Evans, James R;
Lindsay, William M.
Edition: 6th. Ed. Publisher: Ohio : Thomson, 2005Availability: Copies available for loan: [TS156 E93 2005 ] (2). Copies available for reference: [TS156 E93 2005] (2 ).
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All about six sigma : the easy way to get started
by Brussee, Warren.
Publisher: New York : McGraw-Hill Companies, 2006Availability: Copies available for loan: [TS156 B775 2005 ] (1).
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Introduction to total quality : quality management for production, processing, and services
by Goetsch, David L;
Davis, Stanley B.
Publisher: Upper Saddle River, New Jersey : Prentice-Hall, c1997Availability: Copies available for loan: [HD62.15.G64 1997 ] (7).
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Perkhidmatan awam menuju era baruPublisher: Kuala Lumpur : Institut Tadbiran Awam Negara(INTAN), 1996Availability: Copies available for loan: [JQ716 P447 1996 ] (2).
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Customer care excellence : how to create an effective customer focus
by Cook, sarah.
Edition: 4th.ed. Publisher: London : Kogan Page, 2002Availability: Copies available for loan: [HF5415.5 C6635 2002 ] (1).
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Quality and performance excellence : management, organization and strategy
by Evans, James R.
Edition: 5th.ed. Publisher: USA : Thomson South western, 2008Availability: Copies available for loan: [HD62.15 D4 2008 ] (3).
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Total quality management : text and cases
by Janakiraman, B;
Gopal, R. K.
Publisher: New Delhi : Prentice-Hall of India, 2007Availability: Copies available for loan: [HD62.15 J33 2007 ] (2).
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