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Total quality management : text and cases
by Janakiraman, B;
Gopal, R. K.
Publisher: New Delhi : Prentice-Hall of India, 2007Availability: Copies available for loan: [HD62.15 J33 2007 ] (2).
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Managing performance improvement
by Baxter, Lynne F;
MacLeod, Alasdair M.
Publisher: New York : Routledge, 2008Availability: Copies available for loan: [HD62.15 B39 2008 ] (1).
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Perkhidmatan awam menuju era baruPublisher: Kuala Lumpur : Institut Tadbiran Awam Negara(INTAN), 1996Availability: Copies available for loan: [JQ716 P447 1996 ] (2).
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Customer care excellence : how to create an effective customer focus
by Cook, sarah.
Edition: 4th.ed. Publisher: London : Kogan Page, 2002Availability: Copies available for loan: [HF5415.5 C6635 2002 ] (1).
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Quality and performance excellence : management, organization and strategy
by Evans, James R.
Edition: 5th.ed. Publisher: USA : Thomson South western, 2008Availability: Copies available for loan: [HD62.15 D4 2008 ] (3).
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Total quality management
by Mukherje, P.N.
Publisher: New Delhi : Prentice Hall, 2008Availability: Copies available for loan: [HD62.15 M941 2008 ] (2).
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Sistem pengurusan kualiti MS ISO 9000 dalam pendidikan : konsep dan aplikasi di sekolah
by Rushami Zien Yusoff.
Publisher: Sintok : Universiti Utara Malaysia, 1999Availability: Copies available for loan: [LB2806.R952 1999 ] (3).
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Process redesign : the implementation guide for managers
by Tenner, Arthur R;
DeToro, Irving J.
Publisher: Reading, Mass. : Addison-Wesley Pub., c1997Availability: Copies available for loan: [HD58.87 T45 1997] (4).
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Quality restaurants service guaranteed : a training outline
by Scanlon, Nancy Loman.
Publisher: New York : John Wiley, 1998Availability: Copies available for loan: [TX911.3.Q34S33 1998 ] (3).
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ISO 9000 : quality systems handbook
by Hoyle, David.
Edition: 2nd.ed. Publisher: Oxford : Butterworth Heinemann, 1994Availability: Copies available for loan: [TS156.H868 1994 ] (5).
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The management and control of quality
by Evans, James R;
Lindsay, William M.
Edition: 6th. Ed. Publisher: Ohio : Thomson, 2005Availability: Copies available for loan: [TS156 E93 2005 ] (2). Copies available for reference: [TS156 E93 2005] (2 ).
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Total quality essentials : using quality tools and systems to improve and manage your business
by Soin, Sarv Singh;
Soin, Sarv Singh.
Edition: 2nd ed.Publisher: New York : McGraw-Hill, 1999Online Access: Table of contents Availability: Copies available for loan: [HD62.15 .S633 1999] (3).
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Total quality mangement : strategies and techniques proven at today's most successful companies
by George, Stephen;
Weimerskirch, Arnold.
Edition: 2nd.ed. Publisher: New York : John Wiley, c1998Availability: Copies available for loan: [HD62.15.G483 1998 ] (5).
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Computer integrated manufacturing and total quality management : a critical appreciation of recent developments
by Sigmon, D.M;
Grady, P.L;
Winchester, S.C;
Layton, J.M.
Publisher: Manchester : Textile Institute, 1998Availability: Copies available for reference: [TS155.6.S574 1998 ] (1 ).
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Total quality management : three steps to continuous improvement
by Tenner, Arthur R;
DeToro, Irving J.
Publisher: Reading, Mass. : Addison-Wesley, c1992Availability: Copies available for loan: [HD62.15 .T46 1992] (3).
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Total quality management handbook
by Hradesky, John L.
Publisher: New York : McGraw Hill, 1995Availability: Copies available for loan: [TS156 H73 1995] (7). Copies available for reference: [TS156 H73 1995] (3 ).
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Pengurusan kualiti menyeluruh
by Oakland, John S;
Mohamad Salmi Mohd Sohod.
Publisher: Kuala Lumpur : Dewan Bahasa dan Pustaka, 1996Availability: Copies available for loan: [HD62.15.O11 1996 ] (13).
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Total quality management : text with cases
by Oakland, John S.
Edition: 2nd. ed. Publisher: Oxford : Butterworth-Heinemann, 2000Availability: Copies available for loan: [TS156.O24 2000 ] (8).
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Success through quality : support guide for the journey to continuous improvement
by Clark, Timothy J.
Publisher: Milwaukee, Wisconsin ASQ Quality Press, 1999Availability: Copies available for loan: [HD62.15.C539 1999 ] (1).
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The benchmaking book
by Spendolini, Michael J.
Publisher: New York : American Management Association, c1992Availability: Copies available for loan: [HD62.15.S65 1992 ] (5).
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