Johnson, Tom
The customer challenge : the inside story of a remarkable transformation in customer service / Tom Johnson with Mark Jakeman - London : Financial Times Management, 1997. - 241p.; 24 cm
Includes practical lessons for any business
Includes index
0273626337
Customer services--Managemant
The customer challenge : the inside story of a remarkable transformation in customer service / Tom Johnson with Mark Jakeman - London : Financial Times Management, 1997. - 241p.; 24 cm
Includes practical lessons for any business
Includes index
0273626337
Customer services--Managemant
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