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The customer challenge : the inside story of a remarkable transformation in customer service /

by Johnson, Tom; Jakeman, Mark.
Publisher: London : Financial Times Management, 1997Description: 241p.; 24 cm.ISBN: 0273626337 .Subject(s): Customer services -- Managemant
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Location Call number Status Date due
Open Shelf HF5415.J65 1997 (Browse shelf) Available
Open Shelf HF5415.J65 1997 (Browse shelf) Available
Open Shelf HF5415.J65 1997 (Browse shelf) Available
Open Shelf HF5415.J65 1997 (Browse shelf) Available
Reference HF5415.J65 1997 (Browse shelf) Available

Includes index

Includes practical lessons for any business

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