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The customer challenge : (Record no. 10831)

000 -LEADER
fixed length control field 01327nam a2200277 4500
001 - CONTROL NUMBER
control field 0000005829
003 - CONTROL NUMBER IDENTIFIER
control field PSP
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 100521s1997####nyu###########001#0#eng##
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0273626337
040 ## - CATALOGING SOURCE
Original cataloging agency PSP
Transcribing agency PSP
090 ## - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (OCLC)
Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) HF5415
Local cutter number (OCLC) ; Book number/undivided call number, CALL (RLIN) J65 1997
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Johnson, Tom
245 14 - TITLE STATEMENT
Title The customer challenge :
Remainder of title the inside story of a remarkable transformation in customer service /
Statement of responsibility, etc Tom Johnson with Mark Jakeman
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc London :
Name of publisher, distributor, etc Financial Times Management,
Date of publication, distribution, etc 1997.
300 ## - PHYSICAL DESCRIPTION
Extent 241p.;
Dimensions 24 cm
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc Includes index
500 ## - GENERAL NOTE
General note Includes practical lessons for any business
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer services
General subdivision Managemant
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Jakeman, Mark
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Book
Source of classification or shelving scheme
Holdings
Price effective from Permanent Location Date last seen Not for loan Date acquired Source of classification or shelving scheme Koha item type Lost status Withdrawn status Date checked out Total Checkouts Shelving location Damaged status Barcode Current Location Full call number
2010-07-17Perpustakaan Politeknik Seberang Perai0000-00-00 2010-07-17 Book    Open Shelf 0000026322Perpustakaan Politeknik Seberang PeraiHF5415.J65 1997
2010-07-17Perpustakaan Politeknik Seberang Perai0000-00-00 2010-07-17 Book    Open Shelf 0000026323Perpustakaan Politeknik Seberang PeraiHF5415.J65 1997
2010-07-17Perpustakaan Politeknik Seberang Perai0000-00-00 2010-07-17 Book  2012-08-101Open Shelf 0000026324Perpustakaan Politeknik Seberang PeraiHF5415.J65 1997
2010-07-17Perpustakaan Politeknik Seberang Perai0000-00-00 2010-07-17 Book    Open Shelf 0000026325Perpustakaan Politeknik Seberang PeraiHF5415.J65 1997
2010-07-17Perpustakaan Politeknik Seberang Perai0000-00-00 2010-07-17 Book    Reference 0000026326Perpustakaan Politeknik Seberang PeraiHF5415.J65 1997
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