Fitzsimmons, James A.
Service management : operations, strategy, information technology / James A. Fitzsimmons [and] Mona J. Fitzsimmons - 5th.ed. - Boston : McGraw-Hill, 2006
Includes index and CD-ROM
0071244409
Service industries--management
Service management : operations, strategy, information technology / James A. Fitzsimmons [and] Mona J. Fitzsimmons - 5th.ed. - Boston : McGraw-Hill, 2006
Includes index and CD-ROM
0071244409
Service industries--management
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