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Service management : operations, strategy, information technology /

by Fitzsimmons, James A; Fitzsimmons, Mona J.
Publisher: Boston : McGraw-Hill, 2006Edition: 5th.ed.ISBN: 0071244409 .Subject(s): Service industries -- management
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Reference HD9980.5 F549 2006 (Browse shelf) Available

Includes index and CD-ROM

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