000 -LEADER |
fixed length control field |
01144nam a2200349 a 4500 |
001 - CONTROL NUMBER |
control field |
347882 |
003 - CONTROL NUMBER IDENTIFIER |
control field |
PNM |
005 - DATE AND TIME OF LATEST TRANSACTION |
control field |
20040830101200.0 |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
fixed length control field |
991014s1999 xxu 00 eng |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
International Standard Book Number |
0471331678: |
Terms of availability |
USD 29.90 |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
International Standard Book Number |
0471331678 |
035 ## - SYSTEM CONTROL NUMBER |
System control number |
(PNM)vtls000277529 |
035 ## - SYSTEM CONTROL NUMBER |
System control number |
(UPT)0000011372 |
040 ## - CATALOGING SOURCE |
Original cataloging agency |
PNM |
100 1# - MAIN ENTRY--PERSONAL NAME |
Personal name |
Heil, Gary, |
Dates associated with a name |
1950- |
9 (RLIN) |
4972 |
245 10 - TITLE STATEMENT |
Title |
One size fits one : |
Remainder of title |
building relationships one customer and one employee at a time / |
Statement of responsibility, etc |
Gary Heil, Tom Parker, Deborah C. Stephens |
250 ## - EDITION STATEMENT |
Edition statement |
2nd ed. |
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
Place of publication, distribution, etc |
New York : |
Name of publisher, distributor, etc |
John Wiley & Sons, |
Date of publication, distribution, etc |
1999 |
300 ## - PHYSICAL DESCRIPTION |
Extent |
xiii, 321p. ; |
Dimensions |
24cm |
500 ## - GENERAL NOTE |
General note |
Includes index |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name as entry element |
Consumer satisfaction |
9 (RLIN) |
3208 |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name as entry element |
Customer relations |
700 1# - ADDED ENTRY--PERSONAL NAME |
Personal name |
Parker, Tom, |
Dates associated with a name |
1950- |
9 (RLIN) |
4973 |
700 1# - ADDED ENTRY--PERSONAL NAME |
Personal name |
Stephens, Deborah C. |
Fuller form of name |
(Deborah Collins) |
9 (RLIN) |
2551 |
700 1# - ADDED ENTRY--PERSONAL NAME |
Personal name |
Parker,Tom |
9 (RLIN) |
4974 |
700 1# - ADDED ENTRY--PERSONAL NAME |
Personal name |
Stephens,Deborah C. ( Deborah Collins ) |
9 (RLIN) |
4975 |
942 ## - ADDED ENTRY ELEMENTS (KOHA) |
Source of classification or shelving scheme |
|
Item type |
Book |