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One size fits one : building relationships one customer and one employee at a time /

by Heil, Gary; Parker, Tom; Stephens, Deborah C. (Deborah Collins); Parker,Tom; Stephens,Deborah C. ( Deborah Collins ).
Publisher: New York : John Wiley & Sons, 1999Edition: 2nd ed.Description: xiii, 321p. ; 24cm.ISBN: 0471331678:; 0471331678.Subject(s): Consumer satisfaction | Customer relations
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Includes index

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