Logo Politeknik Seberang Perai
Normal view MARC view ISBD view

Design and management of service processes : keeping customers for life /

by Rohit Ramaswamy.
Series: Engineering process improvement series.Publisher: Reading, Massachusetts : Addison-Wesley, c1996Description: 424 p. : ill.; 24 cm.ISBN: 0201633833 .Subject(s): Customer services -- Management | Production planning | Service industries -- Quality control
Tags from this library:
No tags from this library for this title.
Log in to add tags.
    average rating: 0.0 (0 votes)
Location Call number Status Date due
Open Shelf HF5415.5.R35 1996 (Browse shelf) Available
Open Shelf HF5415.5.R35 1996 (Browse shelf) Available
Browsing Perpustakaan Politeknik Seberang Perai Shelves , Shelving location: Open Shelf Close shelf browser
HF5415.5 B988 2009 Customer relationship management : HF5415.5 B988 2009 Customer relationship management : HF5415.5.G44 1999 Super service : HF5415.5.R35 1996 Design and management of service processes : HF5415.5 S36 1995 Winning the service game / HF5415.5 S36 1995 Winning the service game / HF5415.5 S36 1995 Winning the service game /

Includes bibliography and index

There are no comments for this item.

Log in to your account to post a comment.
Powered by Koha. Content copyrighted by Perpustakaan Politeknik Seberang Perai © 2023