Logo Politeknik Seberang Perai
Normal view MARC view ISBD view

Design and management of service processes : keeping customers for life /

by Rohit Ramaswamy.
Series: Engineering process improvement series.Publisher: Reading, Massachusetts : Addison-Wesley, c1996Description: 424 p. : ill.; 24 cm.ISBN: 0201633833 .Subject(s): Customer services -- Management | Production planning | Service industries -- Quality control
Tags from this library:
No tags from this library for this title.
Log in to add tags.
    average rating: 0.0 (0 votes)
Location Call number Status Date due
Open Shelf HF5415.5.R35 1996 (Browse shelf) Available
Open Shelf HF5415.5.R35 1996 (Browse shelf) Available
Browsing Perpustakaan Politeknik Seberang Perai Shelves , Shelving location: Open Shelf Close shelf browser
HF5415.5.G75 1995 Customer loyalty : HF5415.5.G75 1995 Customer loyalty : HF5415.5.G75 1995 Customer loyalty : HF5415.5.R35 1996 Design and management of service processes : HF5415.6 .G562 2014 Global Logistics : HF5415.7 .D368 2008 International logistics : HF5415.7 .H36 2022 The Handbook of Logistics and Distribution Management :

Includes bibliography and index

There are no comments for this item.

Log in to your account to post a comment.
Powered by Koha. Content copyrighted by Perpustakaan Politeknik Seberang Perai © 2023