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Customer relationship management : concepts and technologies /

by Buttle, Francis.
Publisher: Singapore : Butterworth-Heinemann, 2009Edition: 2nd ed.Description: xix, 500 p. : ill. ; 25cm.ISBN: 9781856175227 (pbk.); 1856175227 (pbk.).Subject(s): Customer relations -- Management
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Location Call number Status Date due
Open Shelf HF5415.5 B988 2009 (Browse shelf) Available
Open Shelf HF5415.5 B988 2009 (Browse shelf) Available
Browsing Perpustakaan Politeknik Seberang Perai Shelves , Shelving location: Open Shelf Close shelf browser
HF5415.3 .P468 1999 Consumer behavior and marketing strategy / HF5415.3 .P468 1999 Consumer behavior and marketing strategy / HF5415.3 P478 2005 Consumer Behaviour & Marketing Strategy / HF5415.5 B988 2009 Customer relationship management : HF5415.5 B988 2009 Customer relationship management : HF5415.5.G44 1999 Super service : HF5415.5.R35 1996 Design and management of service processes :

Previous ed.: Amsterdam; London: Elsevier Butterworth-Heinemann, 2004.

Includes index.

Includes bibliographical references.

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