The 5 essential people skills : how to assert yourself, listen to others, and resolve conflicts /
by
Dale Carnegie Training (Firm)
; Simon and Schuster, inc.
Publisher: New York : Simon & Schuster, 2009Edition: 1st Fireside trade paperback ed.Description: viii, 240 p. ; 22 cm.ISBN: 9781416595489 .Other title: Five essential people skills.Subject(s): Interpersonal relations | Interpersonal communication | Assertiveness (Psychology) | Communication
Contents:
An introduction to assertiveness -- The three-part assertion method -- Assertive rapport building -- Tactics for assertive rapport building -- Assertive curiosity -- Maximizing assertive curiosity in business -- From curiosity to understanding -- Etiquette: rules of the road for people skills -- Persuasion as a people skill -- Asking questions skillfully -- Assertive speaking -- Assertive listening -- Assertive ambition -- Maximizing results with assertive ambition -- Assertive conflict resolution -- Assertive conflict management and negotiation.
| Location | Collection | Call number | Status | Date due |
|---|---|---|---|---|
| Reference | Non Fiction | HM1106 F438 2009 (Browse shelf) | Not For Loan | |
| Open Shelf | HM1106 F438 2009 (Browse shelf) | Available | ||
| Open Shelf | HM1106 F438 2009 (Browse shelf) | Available |
Browsing Perpustakaan Politeknik Seberang Perai Shelves , Shelving location: Reference Close shelf browser
| HM263 N493 1998 Public relations writing : | HM263.S42 1998 The practice of public relations / | HM1006 B858 2005 Menghadapi orang bermasalah : | HM1106 F438 2009 The 5 essential people skills : | HM1106 M22 2000 Komunikasi berkesan- perhubungan interpersonal / | HM1126.A527 2011 Konflik / | HM1221 N48 2000 This is PR : |
"A Fireside book."
An introduction to assertiveness -- The three-part assertion method -- Assertive rapport building -- Tactics for assertive rapport building -- Assertive curiosity -- Maximizing assertive curiosity in business -- From curiosity to understanding -- Etiquette: rules of the road for people skills -- Persuasion as a people skill -- Asking questions skillfully -- Assertive speaking -- Assertive listening -- Assertive ambition -- Maximizing results with assertive ambition -- Assertive conflict resolution -- Assertive conflict management and negotiation.
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