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Customer loyalty : how to earn it, how to keep it
by Griffin, Jill.
Publisher: New York : Lexington Books, 1995Availability: Copies available for loan: [HF5415.5.G75 1995 ] (4).
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The future of competition : co-creating unique value with customers
by Prahalad, C. K;
Ramaswamy, Venkat.
Publisher: Boston : Harvard Business Scholl Press, 2004Availability: Copies available for loan: [HD41 P73 2004 ] (1).
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The financial services marketing handbook : tactics and techniques that produce results
by Ehrlich, Evelyn;
Fanelli, Duke.
Publisher: New Jersey : Bloomberg Press, 2004Availability: Copies available for loan: [HG 181 E38 2004 ] (1).
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The invisible customer : strategies foe successful customer service down the wire
by Clegg, Brian.
Publisher: UK : Kogan Page, 2000Availability: Copies available for loan: [HD53 C53 2000 ] (1).
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Customer care excellence : how to create an effective customer focus
by Cook, sarah.
Edition: 4th.ed. Publisher: London : Kogan Page, 2002Availability: Copies available for loan: [HF5415.5 C6635 2002 ] (1).
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Customer relationship management : concepts and technologies
by Buttle, Francis.
Edition: 2nd ed.Publisher: Singapore : Butterworth-Heinemann, 2009Availability: Copies available for loan: [HF5415.5 B988 2009] (2).
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Everyone a leader : a grassroots model for the new workplace
by Bergmann, Horst;
Russ-Eft, Darlene F;
Hurson, Kathleen.
Publisher: New York : Wiley, c1999Online Access: Contributor biographical information | Publisher description | Table of Contents Availability: Copies available for loan: [HD57.7 B47 1999] (3).
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The business analyzer and planner : the unique process for solving problems, finding opportunities, and making better decisions every day
by Zambruski, Michael S.
Publisher: New York : American Management Association, 1999Availability: Copies available for loan: [HF1008 .Z36 1999] (5).
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One size fits one : building relationships one customer and one employee at a time
by Heil, Gary;
Parker, Tom;
Stephens, Deborah C. (Deborah Collins);
Parker,Tom;
Stephens,Deborah C. ( Deborah Collins ).
Edition: 2nd ed.Publisher: New York : John Wiley & Sons, 1999Availability: Copies available for loan: (1).
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Customer support in the digital era
by Varinderjit, Singh.
Source: Malaysian BusinessAvailability: Journal/Magazine ArticlesHC445.5 M35
(1)
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Mengkaji faktor-faktor yang mempengaruhi kunjungan orang ramai di Pusat Komersial Permatang Pauh, Pulau Pinang
by Erma Farhana M. Fitri Thow.
Online Access: content page and abstract Availability: Copies available for reference: (1 ).
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Mengkaji faktor-faktor yang mempengaruhi sambutan pembelian kuah rojak Mak Bee di Pekan Rabu, Alor Setar, Kedah
by Nur fathin Ainni Zainol Abidin;
Nurfarina Ramlee;
Ong Chen Wei;
Chee Fek Kim;
Siti Annis Nabilla Abdul Razak.
Online Access: content page and abstract Availability: Copies available for reference: (1 ).
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Mengkaji faktor-faktor yang mempengaruhi tarikan pengguna ke kedai 'Cool Blog' di Taman Pauh Indah, Pulau Pinang
by Nabiha Zulkifly;
Nur Syuhada Md Zain;
Noor Syafiqah Mahali;
Nur Sakinah Rahim;
Ainul Masyitah Mohd Aris.
Online Access: Content page and abstract Availability: Copies available for reference: (1 ).
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CUSTOMER RELATIONSHIP MANAGEMENT : concepts and technologies
by Buttle, Francis;
Maklan, Stan.
Edition: Third editionAvailability: Copies available for loan: [HF5415.5 .B875 2015] (1).
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