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The customer challenge : the inside story of a remarkable transformation in customer service /

by Johnson, Tom; Jakeman, Mark.
Publisher: London : Financial Times Management, 1997Description: 241p.; 24 cm.ISBN: 0273626337 .Subject(s): Customer services -- Managemant
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Open Shelf HF5415.J65 1997 (Browse shelf) Available
Open Shelf HF5415.J65 1997 (Browse shelf) Available
Open Shelf HF5415.J65 1997 (Browse shelf) Available
Open Shelf HF5415.J65 1997 (Browse shelf) Available
Reference HF5415.J65 1997 (Browse shelf) Available
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HF5415.I3.B985 1998 Marketing : HF5415.J65 1997 The customer challenge : HF5415.J65 1997 The customer challenge : HF5415.J65 1997 The customer challenge : HF5415.J65 1997 The customer challenge : HF5415.K2944 1998 Marketing / HF5415.K39 2009 Marketing :

Includes index

Includes practical lessons for any business

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