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Service management and operationsEdition: 2nd ed. Publisher: New Jersey Prentice-Hall, 2000Availability: Copies available for loan: [HD9980.5.S4217 2000 ] (1).
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Principles of service marketing and management
by Lovelock, Christopher;
Wright, Lauren.
Publisher: Upper Saddle River : Prentice Hall, c1999Availability: Copies available for loan: [HD9981.5.L68 1999 ] (2).
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Service management : operations, strategy, information technology
by Fitzsimmons, James A;
Fitzsimmons, Mona J.
Edition: 5th.ed. Publisher: Boston : McGraw-Hill, 2006Availability: Copies available for loan: [HD9980.5 F549 2006 ] (1).
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Design and management of service processes : keeping customers for life
by Rohit Ramaswamy.
Publisher: Reading, Massachusetts : Addison-Wesley, c1996Availability: Copies available for loan: [HF5415.5.R35 1996 ] (2).
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Service operations management : strategy, design, and delivery
by Hope, Christine;
Mühlemann, Alan.
Publisher: London ; New York : Prentice Hall, 1997Availability: Copies available for loan: [HD9980.5 H672 1997] (2).
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The management and marketing of services
by Mudie, Peter;
Cottam, Angela.
Edition: 2nd ed.Publisher: Oxford ; Boston : Butterworth Heinemann, 1999Online Access: Table of contents | Publisher description Availability: Copies available for loan: [HD9980.5 M83 1999] (4).
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Managing services marketing : text and readings
by Bateson, John E. G;
Hoffman, K. Douglas.
Edition: 4th ed.Publisher: Fort Worth : Dryden Press, c1999Availability: Copies available for loan: [HD9980.5 .B38 1999] (3).
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